GlobalShopex does not offer any technical support or sales advice. Customer must pay return shipping charges for all returned merchandise. Shipping costs and Duties and Taxes are non-refundable. GlobalShopex reserves the right to refuse service to anyone.
All international orders must be placed through the GlobalShopex web site interface. The only payment methods GlobalShopex accepts are the following:
Credit Cards (Visa, Master Card, Amex, Discover, Diners Club), PayPal, MoneyGram, Alipay or Bank Transfer.
For wire transfers there is a fee of approximately $40.00 USD. These charges must be covered separately from the amount requested for your purchase. Orders can only be processed once the full price of the items, shipping costs and optional charges are covered.
Payments may be processed in US Dollars or in your Local Currency. If prices are expressed in your local currency in the checkout, they will be charged accordingly.
As an exception, PayPal payments will only be received in USD.
Consider 24-48 hours for a payment to be processed. GlobalShopex does not process orders on weekends or holidays.
Once the payment of your order is processed the items are requested from the associated store where the purchase was made. Shipping times promised are considered from the moment an order arrives to our facilities. Your Parcel will arrive to your address in approximately 5 to 15 business days depending on the shipping method selected (10 to 15 for Standard or 5 to 10 for Priority).
No deliveries will be made on Saturday, Sunday or Holiday.
GlobalShopex does not price match competitors. For your convenience, all of our most current pricing is listed on our partner’s web site and updated daily. Prices are non-negotiable.
Depending on the nature of the product, it’s value and the import laws of the country of destination an international order may incur Duties and Taxes with local customs. These charges are not related to GlobalShopex and cannot be avoided.
Unless they are prepaid with us, import Duties and Taxes will be charged to you once the order is received and reviewed by customs in your country and these fees will be collected by the courier upon arrival.
Please be aware that duties and taxes are non-refundable. Customer hereby authorize the (name of eTailer/supplier) to import the goods on his/her behalf. Further customer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). Customer will pay the taxes & duties in addition with the purchase price of the goods.
GlobalShopex, like other e-commerce companies, ships items in the condition they were received from the original manufacturer/distributor. GlobalShopex does not conduct product testing before shipping any merchandise.
Physical damage to any product purchased on GlobalShopex partner’s websites will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
GlobalShopex does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations; provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted on GlobalShopex.
Your order will be processed within 24 to 48 hours after being received in our system. This time frame is dependent on the availability of stock with the store, whether there are any problems with your chosen method of payment, whether your order contains special requests such as personalizations that may need verification.
If your order contains out of stock items, pre-ordered items, special requests or special coupon codes that need to be verified with the store, the processing period may be delayed by up to 4 business days.
After the processing period has been completed, your order will be requested from the store. Additional processing times may apply once the order is requested in the case of special, customized, backordered or pre-ordered items.
GlobalShopex does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Please allow for additional time for weekend or holiday orders to be processed.
Shipments will be made when all items in your order have arrived at our logistic facilities. Globalshopex does not make partial shipments.
In the occasion that your order placed is backordered or contains backordered items you will be properly informed of the incident and requested to choose between proceeding with the purchase or waiting for the items to become available, if no response is received within a set period of time the order will be held until it can be completed and shipped.
Out of stock Items will be cancelled from the respective order and refunded if the payment has been processed, you will be given the option to receive the rest of the order or cancel it and receive a refund. Should an entire order be out of stock, it will be cancelled and refunded if the payment has been processed.
Options of exchanging a backorder or out of stock item are only provided if the store has the availability, and only for items of the same type, and the same value or less.
GlobalShopex will keep you informed of your order status via e-mail. All tracking information will be e-mailed to you once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.
All online transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost security.
GlobalShopex respects your privacy policy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from GlobalShopex are updates to any recent orders and/or returns. If you have opted to, you may receive by e-mail occasional newsletters and/or promotions from us.
You have 24 hours to change or cancel your order after you have placed it. This does not include customized, special or pre-ordered items.
Orders containing logos, customized items or final sales cannot be modified or cancelled and are non-refundable.
After an order is prepared for international shipment it cannot be cancelled.
GlobalShopex strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event of a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, GlobalShopex shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from GlobalShopex are provided as resources to customers looking for additional information and/or professional opinion. GlobalShopex does not assume responsibility for the claims and/or representations made on these or any other websites.
GlobalShopex is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, GlobalShopex puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. GlobalShopex relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, GlobalShopex will not be held responsible for product revision changes.
On rare occasions, it may be possible that the shipping costs for an order turns out to be higher than originally estimated. This normally happens when the actual volumetric weight wasn’t reflected correctly in our system, which caused a disruption in the shipping estimations and costs. Globalshopex usually tries to handle this sort of problem internally, however in some cases it is forced to pass part of the costs to the customer. GlobalShopex reserves the right to adjust the shipping cost of your order for reasons such as excessive weight or oversize items. These cases are rare and we will always contact the customer for authorization to proceed.